Banfield Pet Hospital hiring CSC in Tampa, FL | LinkedIn (2024)

Banfield Pet Hospital hiring CSC in Tampa, FL | LinkedIn (1)

CSC

Banfield Pet Hospital Tampa, FL

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Banfield Pet Hospital Tampa, FL

1 year ago

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Client Service Coordinator

Summary Of Job Purpose And Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

Essential Responsibilities And Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

THE FIVE PRINCIPLES

  • Quality – The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency – We use resources to the full, waste nothing and do only what we can do best.
  • Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership

  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening

Functional

  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

Capabilities And Experience (can Do)

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

  • Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence – Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • The noise level in the work environment is moderately high.
  • Requires sufficient ambulatory skills in order to perform duties while at hospital.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education And/Or Training

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

  • Seniority level

    Not Applicable
  • Employment type

    Part-time
  • Job function

    Other
  • Industries

    Non-profit Organizations

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FAQs

What does a shift lead do at Banfield Pet Hospital? ›

The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.

How much does a Banfield practice manager make in Texas? ›

Average Banfield Pet Hospital Practice Manager yearly pay in Texas is approximately $62,901, which meets the national average.

How much does Banfield pay in Texas? ›

Banfield Pet Hospital salaries range between $21,000 to $65,000 per year in Texas.

How much do shift team leaders make? ›

The average salary for Shift Leader is £48,710 per year in the London. The average additional cash compensation for a Shift Leader in the London is £25,422, with a range from £3,076 - £210,096.

How do you get a shift lead position? ›

How to become a Shift Leader
  1. Pursue education. Shift leaders are usually required to have a high school diploma or GED.
  2. Gain relevant experience. Shift leaders typically need prior experience working in their field and use their knowledge of the job to lead their team.
  3. Develop the necessary skills. ...
  4. Update your resume.

How much does a practice manager at Banfield make in Florida? ›

Average Banfield Pet Hospital Practice Manager yearly pay in Florida is approximately $62,445, which meets the national average.

How much does a practice manager make in Florida? ›

Medical Practice Manager Salary in Florida. $44,500 is the 25th percentile. Salaries below this are outliers. $59,800 is the 75th percentile.

What is the difference between a veterinary office manager and a practice manager? ›

In general, a practice manager will have more high-level responsibilities and a higher level of education than an office manager. In common usage (and throughout this article), a practice manager is an individual who oversees the management and administrative functions for a healthcare organization.

What is the Banfield controversy? ›

In 2013, a class-action lawsuit was filed in Pasadena, California, after consumers complained that Banfield's "Optimum Wellness Plans" was not an insurance plan, but rather a marketing ploy that offered veterinary services based on the company's perceived discount.

What is the annual revenue of Banfield Pet Hospital? ›

Banfield Pet Hospital Information
Websitehttps://banfield.com
Revenue$2.8 billion
Employees10,641 (7,992 on RocketReach)
Founded1955
Address18101 SE 6th Way, Vancouver, Washington 98683, US
10 more rows

Do vets make good money in Texas? ›

Average Salary for Veterinarians in Texas

On average, a veterinarian in Texas can expect to earn a competitive income. The average annual salary for veterinarians in Texas is $125K ($87K-$180K depending on experience).

What is shift leader responsibilities? ›

A Shift Leader is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job. The duties include covering for absences from coworkers and managing cash drops off by employees when they're not working.

Is a shift lead the same as a shift manager? ›

Some shift leaders only oversee a department, like a kitchen at a restaurant, while the manager oversees all of the employees within that restaurant, not just an individual team. Another difference is that a shift leader has less responsibility than a manager.

What is a shift leader in care? ›

You will manage a team of Care and Ancillary staff and will be responsible for your team members and those residents in your care whilst you are on shift. You will also be responsible for the safe delivery and recording of medication.

Why should I be a shift lead? ›

The presence of a shift leader is paramount for several reasons. Firstly, they act as a liaison between management and staff, ensuring that responsibilities are carried out correctly and efficiently. Moreover, they provide essential guidance and support to employees, fostering a positive work environment.

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